Most orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends. 

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Free Delivery on Orders Over £40

All items are shipped from the UK.

We use Royal Mail, Evri, DX and DHL for our deliveries depending on the value, location and size of the order.

We ship most orders out on a 24 hour service but some orders go out of a 48 hour service depending on the product and location.

Customs, Duties and Taxes
Town Tools is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

• 60-Day Return Window: Unused items in original packaging can be returned within 60 days for a full refund.
• Refund Process: Once approved, refunds are processed to the original payment method, typically within 7 days.
• Defective or Damaged Items: Contact our customer service at onlinesales@myroofbars.co.uk for replacements or further support.
• Return Shipping: Buyers are responsible for return postage on unwanted items. We recommend using a trackable shipping service or insurance for items over £50.

For full details, please see our Returns and Refunds Policy.

How to Reach Us

Email:
📧 onlinesales@myroofbars.co.uk
Our team will get back to you as quickly as possible, typically within 24 hours on weekdays.:

Company Address
📍 My Roof Bars
Unit 26 Rothersthorpe Crescent
Northampton NN4 8JD
United Kingdom

Phone Support:
Currently, we offer support via email only to provide the fastest and most efficient response to your inquiries.

Opening Times

We’re available to assist you during the following hours:

• Monday – Friday: 8:30am – 4:30pm
• Saturday: Closed
• Sunday: 10:00am – 3:00pm
• Bank Holidays: Closed

Important Business Information

To comply with legal requirements and ensure transparency, here is our official company information:

• Company Name: UKB4C Limited
• Trading Name: My Roof Bars
• VAT Number: 290115330
• Company Registration Number: 11010304

Registered Office Address:
📍 UKB4C Limited
Unit 26 Rothersthorpe Crescent
Northampton NN4 8JD
United Kingdom