How Our Delivery & Returns Work: What to Expect When You Order

We want your shopping experience at MyRoofBars to be smooth and stress‑free—from checkout to whether you need a return. Here’s exactly how we do it:

🚚 1. Shipping & Delivery

• Fast dispatch: Orders are dispatched within 1–2 business days.

• Tracked delivery: All domestic UK orders are shipped via trusted couriers with full tracking.

• Shipping cost:

  • Standard UK delivery—£X

  • Free delivery over £Y

  • Orders including large items (roof boxes, tents) ship via pallet and may require a kerbside drop.

• Delivery windows:

  • Urban areas: 1–3 business days

  • Remote areas: up to 5 business days

  • We'll notify you by email once your order is on the way.

🔗 (See full details in our Shipping Policy)

🔄 2. Returns & Refunds

• 14-day returns window: You have 14 days from receipt to request a return.

• Condition: Items must be unused, in original packaging, and with all labels intact.

• How to return:

  1. Contact us via our Contact page referencing your order number.

  2. We’ll send you a return form and shipping label (free UK returns on orders over £Z).

  3. Pack securely and drop off at your nearest courier location.

• Refund timing:
  Within 5 business days of receiving the return, excluding original shipping costs.

Exceptions:

• Roof tents and large items: A collection service may apply.

• Custom-fit items (e.g., vehicle-specific bars): Returns only accepted if items are faulty or the wrong variant.

🔗 (See full details in our Refund Policy)

🧰 3. Need Help?

• Order support: Message us via our Contact page; we’ll get back to you within 24 hours.

• Compatibility questions: Not sure about fitment or interchanges? Use our Vehicle Lookup Tool, or drop us your make, model, and reg.

• Installation advice: Check our blog [How to Fit Roof Bars], or we can guide you by email or quick video chat.

✅ Why Shop With Confidence

• Fast dispatch, secure tracked shipping, and kerbside delivery for bulky items

• Hassle-free returns, including free returns on qualifying items

• Help when you need it, via email, chat, or blog guidance