What Happens If Something’s Damaged or Doesn’t Fit?

We get it — buying roof bars, bike racks or roof tents online can feel like a gamble. What if it’s the wrong size? What if it arrives damaged? At MyRoofBars, we’ve made sure your experience stays easy, even if something goes wrong.

Here’s what to do — and what we’ll do — if things aren’t right.

📦 Item Arrived Damaged?

We pack everything securely, but sometimes boxes can get knocked about in transit. If anything’s damaged when it arrives:

✅ Here’s what to do:

1. Take clear photos of the item and packaging as soon as you open it.

2. Contact us using our contact page or reply to your order email.

3. Include your order number, photos, and a quick explanation.

We’ll usually resolve this within 1 business day — and send a replacement or refund ASAP.

💡 Pro Tip:

Even small damage to bars or mounting hardware can affect safety — always check before fitting.

❌ Ordered the Wrong Item?

No problem — it happens all the time, especially with vehicle-specific bars or racks.

If it’s not fitted yet and still in its packaging:

• You can return it within 14 days

• Just get in touch via our Returns page

• Once received, we’ll issue a refund or help you swap for the right item

📌 Returns must be unused and in original packaging — so don’t peel off stickers or trim parts!

🚙 Doesn’t Fit Your Vehicle?

We do our best to help you choose the right fit from the start, with:

• Our Vehicle Lookup Tool

• Product descriptions that include make, model and year guidance

• Direct support — we’re happy to check fitment for you before purchase

If it still doesn’t fit, we’ll help get it sorted.

⚠️ Check before fitting:

• Most vehicle-specific bars are non-returnable after installation or use

• So please dry-fit and double-check first — we’re here to help if you’re unsure!

🔁 Want to Exchange?

We can arrange a fast swap:

• Tell us what you’ve received and what you need instead

• We’ll confirm the return and get the new item out once the original is back with us

• Exchanges are usually faster than refunds — and we’ll waive shipping if it’s our fault

🔄 Contact us here to get started.

🧠 Tips to Avoid Problems in the First Place:

✅ Use the Vehicle Lookup Tool
✅ Read the product description closely — especially roof type info
✅ Ask us if unsure — we're real people and happy to help
✅ Check your delivery carefully on arrival
✅ Store items safely if not installing right away

📚 Related Posts:

• How Our Delivery Works & What to Expect

• How to Fit Roof Bars Properly

• Roof Bar Safety Tips